Diagnoshoppy Return & Replacement Policy

At Diagnoshoppy, customer satisfaction is our top priority. We are committed to ensuring that every purchase meets your expectations. Please review our return and replacement policies outlined below.

1. Conditions for Returns and Replacements

You may request a return or replacement under the following circumstances:

  1. The product is damaged during transit.
  2. An incorrect product was delivered.
  3. The product is defective or fails to meet specified quality standards due to technical issues.

2. Returns for Transit Damage

How to File a Return Request:

  • Initiate the return request within 2–3 days of receiving the product.

Exceptions:

  • Products damaged or broken beyond repair.
  • Products not in their original condition, such as torn or tampered packaging. If so, refuse to accept the product and return it immediately.

Required Evidence:

  • Photographic proof of transit damage to the product.
  • Photos of the product packaging.
  • Purchase receipt and order number.

Return Methods:

  • A replacement product will be provided.
  • Alternatively, you may opt for a different product or request a refund to your account.

Contact Details:

Terms and Conditions:

  • The return process may take 5–7 business days.
  • If transit damage is verified, Diagnoshoppy will cover the return shipping cost.
  • Complete and accurate information must be provided to process your request.

3. Returns for Incorrect Product Delivery

Reporting the Issue:

  • Contact customer service immediately upon identifying the issue.

Required Details:

  • Order ID.
  • Photos of the incorrectly delivered product.
  • A brief description of the issue.

Timelines:

  • Submit your replacement request within 2–3 days of receiving the product. Requests submitted beyond this period will not be processed.

Condition of the Product:

  • The product must remain unused and in its original packaging with all tags intact.

Replacement Process:

  • Diagnoshoppy will inspect the product and approve the replacement.
  • A new product will be shipped, or a refund will be issued.

Shipping Responsibility:

  • If Diagnoshoppy is at fault, we will bear the shipping costs for the replacement.

Terms and Conditions:

  • Policies may vary depending on customer location and product type.

4. Returns for Technical Issues (Contamination or Defects)

Return Request Period:

  • Submit your return or replacement request within 5–7 days of receiving the product.

Eligibility Criteria:

  • Verified evidence of contamination or technical defects.
  • The product must remain in its original condition without modifications or mishandling.
  • The product must not have been used beyond 25–30% of its capacity.

Required Evidence:

  • Photos or videos of the defective or contaminated product.
  • Photos of the product packaging and product number.
  • Purchase receipt and order number.

Process:

  • The issue will first be addressed via phone consultation.
  • If unresolved, a company representative will provide further assistance.
  • A replacement product will be shipped for eligible cases.

Important Conditions:

  • Returns or replacements are only applicable for contaminated or defective products.
  • Products damaged due to improper storage or mishandling by the customer will not qualify.
  • The return process may take 5–7 business days.

Precautions:

  • Handle contaminated products safely to prevent harm.

5. Products Not Eligible for Return or Replacement

The following are not eligible for returns or replacements:

  • Opened or used products.
  • Products not properly packed for return.
  • Products without verified complaints or confirmation from Diagnoshoppy.

6. Customer Support

For all return and replacement queries, please contact our dedicated customer support team:

Diagnoshoppy strives to ensure your complete satisfaction by adhering to these policies. Thank you for your understanding and cooperation.